We may communicate with you in a variety of different ways including by email, voicemail, mail, text and SMS messaging, and in person. Some communications occur through multiple channels. Such communications are confidential and only intended for you or persons authorized to act on your behalf. By using the Service, you acknowledge the following communications-related practices.
We send service messages about your request and, if you opt in, occasional homeowner guidance. Every email carries our NMLS identifiers and an unsubscribe link.
A loan officer may call or text the number you give us about your request. Texts go only to contacts who have opted in, no more than one per day between 8 am and 8 pm local time, and you can reply STOP at any time to opt out.
Loan documents may be delivered by mail or reviewed with you in person. Such communications are confidential and intended only for you or persons authorized to act on your behalf.